Troubleshooting¶

Check the following:

• Email and password correct? Pay attention to upper/lowercase in the password.
• Forgot password? Use the "Forgot Password" function on the login screen. You'll receive an email with a reset link.
• Google/Apple Sign-In: Make sure you're using the same account you originally registered with.
• Internet connection: Login is not possible without an internet connection. Check your WiFi or mobile data.
• App version: Make sure you have the latest version of SplitHappens installed.

If your account has been locked, contact us at support@splithappens.io with your registered email address. We'll resolve the issue as quickly as possible.

The following steps may help:

1. Pull-to-refresh: Pull the screen down to reload data.
2. Check internet connection: Changes can only sync when a connection is available.
3. Restart the app: Close the app completely (not just minimize) and reopen it.
4. Update the app: Make sure you have the latest version from the App Store / Play Store.

Possible causes:

• Check filters: Look at the active filters (via the filter button). They may be filtering out the bill you're looking for.
• Event bills: Bills created in events also appear on the Home screen — recognizable by the event badge.
• Archived bills: Fully settled bills may be displayed as archived.

Tips for better recognition:

• Lighting: Ensure even, bright light without strong shadows.
• Lay receipt flat: Wrinkles and folds make recognition harder.
• Portrait orientation: Photograph the receipt in portrait mode.
• Fully visible: The entire receipt must be in the image, including the total.
• Thermal paper: Faded receipts on thermal paper are hard to read — try stronger light or higher contrast.
• Enter manually: You can always enter items manually if automatic recognition doesn't work.

Check system permissions:

• iOS: Open System Settings → SplitHappens → Notifications → make sure notifications are allowed.
• Android: Open System Settings → Apps → SplitHappens → Notifications → make sure notifications are enabled.

Check app settings:

• In the app, go to Profile → Notifications and make sure the desired categories are enabled. More details under Configure Notifications.

1. Restart the app: Close the app completely and reopen it.
2. Restart device: Restarting your device can help.
3. Storage space: Make sure there's enough storage space on your device.
4. Update the app: Install the latest version from the App Store / Play Store.

1. Check that you have the latest app version installed.
2. Try restarting the app.
3. If the problem persists, report it to us (see Contact below).